the voice of reason in marketing

December 5, 2012

Fun with marketing…no matter how boring the product.

Filed under: Marketing Strategies, Observations From the Field, The Power of Persuasion — Chris Miranda Diaz @ 9:23 am

Recently, while leading a workshop about Effective Presentation Techniques, I shared a secret with the attendees:  people like to be entertained.  So if you bring fun and joy to whatever you’re selling, you’ll get their attention…and that’s the first step toward ensuring they receive your message.

At the break, one attendee approached me with this lament:  ”I sell pretty boring products, so making them fun just isn’t an option for me.”  

Oh young grasshopper…take heart.  With the right perspective, you can make ANYTHING fun.  I give you…Jewish food, a Vietnamese restaurant, and men’s razors.

 

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Artful arrangement of Jewish food draws a double-take from passersby on the Upper West Side of NYC.

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A Viet-Thai restaurant in Canada draws new patrons with this sassy sign outside their front door.

And seriously…take 1 minute and 30 seconds and watch this commercial for Dollar Shave Club.  Who knew selling razors could be so entertaining?

The bottom line is…with the right perspective, you can bring a little bit of humor to any subject – appropriately, of course.  Would I recommend adding levity to a speech or ad about child abuse?  Absolutely not.  But an otherwise dry subject – like razor blades?  Heck yes!…it’s a fabulous competitive advantage when you can make people smile.

Want one more smile before you’re done reading this post?  Check out our post from last summer to see how this movie theater made their “Don’t Talk or Text During the Movie” warning an absolute riot of hilarity: Alamo Drafthouse Warning.  The gang here at Redpoint is STILL chuckling over that one.  :)

November 29, 2011

Cyber Monday 2011 proves: brand it, and they will come.

Filed under: Branding Strategies, Marketing Strategies, Media Relations, The Power of Persuasion — Chris Miranda Diaz @ 3:17 pm

Black Friday, Cyber Monday, and now Small Business Saturday. Can you say "baaa baaa?"

Ever heard of Small Business Saturday?  No?  Don’t worry.  Within the next two years, not only will you know about it, but you will feel magnetically drawn to shop at small, independent retailers on the Saturday after U.S. Thanksgiving. 

This past November 26th was only the 2nd Annual occurence of this made-up-by-retailers holiday (in this case, American Express), and yet, its Facebook page already has nearly 3 million “Likes.”  Impressive, considering that’s the equivalent of the entire population of Rhode Island, New Hampshire, and Vermont.

Watching the evolution of retail consumer behavior patterns tied to the U.S. Thanksgiving weekend is a fascinating lesson in branding and the combined power of internet-and-the-media.

Just look at Black Friday vs. Cyber Monday:

The term “Black Friday” first officially emerged as a moniker for the Friday-after-Thanksgiving shopping frenzy in the 1960′s, but it wasn’t until the late 1990′s that it gained widespread consumer awareness and participation.  And in fact, it wasn’t until 2002 that it became the season’s biggest shopping day each year, as confirmed by market research firm ShopperTrak.  That’s nearly 40 years from launch to goal line. 

In stark contrast:  Cyber Monday was launched in 2005 by a group called Shop.org as a way to boost online sales and encourage tech-shy consumers to become more comfortable with online spending.  (Note:  those were “prehistoric times”…high-speed internet was more readily available at businesses than residences…hence, the Monday strategy).  By 2006, online spend-tracking firm comScore Inc. reported Cyber Monday as the 12th biggest online spending day of the year.  Care to guess when it scored the top spot?  2010.  Just five years from launch to goal line.

This acceleration of consumer acquiescence bodes well for Small Business Saturday.  It is worth noting that Black Friday didn’t have the power of the internet at its inception, and Cyber Monday (while it obviously had the internet) didn’t have the power of social media or “apps” at ITS inception.  But Small Business Saturday has all of these lightening-speed marketing tools in its debut arsenal, and with that, I give you…nearly 3 million Facebook fans and counting in just its second year.

So, how does knowing about this acceleration pattern help your OWN business?  Three ways:

  1. Branding something – an annual sale, event, festival, start-of-season opportunity – turns it into a “rallying point” to create excitement, secure partners, and get consumer and media attention.  You can do this with ANYTHING, from planting your annual tulip bulbs to the day the first sand castle of the season is erected on your beach.  Brand it, create deals and events around it, promote it online and through email blasts, and soon…people will be trained to anticipate it.  It provides a “reason to buy.”
  2. Harness the internet to spread the word:  post it on calendars, optimize search terms, get partners to extend your email/website/social media audience, do some strategic online advertising, blog about it, send press releases to online media, and more.  What used to take decades to gain traction now can take mere months, or even weeks, and with far fewer marketing dollars than ever before.
  3. Ride the coat tails of this massive Thanksgiving weekend shopping power:  do you have a deal for Black Friday, Cyber Monday, or (perhaps?) Small Business Saturday?  Don’t let all that marketing equity (built on someone else’s dime) go to waste.  Be ready to join in the frenzy next year.

Of course, you may not have the marketing clout – and budget – of American Express behind you like Small Business Saturday does, but with a bit of focus and a dash of creativity, you can make an impact in your own way.  Think that’s not possible?  Redpoint made a business-building opportunity out of mud for the New England Inns and Resorts Association.  And if money can be made out of mud, surely it can be made out of anything.

Yeah…sometimes, we PR people play dirty.

Note:  Lots of research was done to gather information for this blog post, but special thanks goes to Time and the Columbus Dispatch for their very clear and succinct historical articles on Black Friday and Cyber Monday.

October 11, 2011

Take the “No I Challenge” to strengthen your writing in one week.

Filed under: Effective Communication, The Power of Persuasion, Writing Tips — Chris Miranda Diaz @ 12:37 pm

Harder than a triathalon...the "No I Week Challenge."

When it comes to communication, we humans are a selfish bunch.  As writers, we strive to get our own point across…and yet, as readers, we always want to know:  what’s in it for me

This opposition is one of the key things that make persuasive writing so difficult.  When writing, we sit down to pour out thoughts from our own perspective.  But when you get right down to it…in the world of persuasion, unless you’re the mafia, who really cares about your perspective?  Some recent examples that have crossed my desk:

In a cover letter applying for a job:  I am looking for an opportunity that will help me to grow. 

From a printer looking to sell his services:  I would like a few minutes of your time to introduce you to my company.

From an industry colleague asking for a favor:  I need this by 2pm or I can’t make my deadline.

As a reader, to all of those statements I say (affectionately)…who cares?  Have you seen the length of my to-do list lately?  Do you honestly expect me to grant your request just because YOU want it?  A more compelling reason is needed to break through my clutter and raise your request higher up in my triage pile.

To be more effective in your persuasive writing, try this:  stop using the word “I” as much as you can.  Using that word pretty much forces the communication to have a selfish perspective.   All sentences can be rewritten without it…they just need to be rephrased to adopt a different approach.  A growth opportunity like this is highly appealing.  With just a few minutes of time, you’ll learn how XYZ Company can save you money.  This is needed by 2pm or the deadline won’t be met.

Rephrasing sentences in this way takes the “you vs. me” conflict out of the equation, and infuses some third-party credibility into the content.  It’s also far less emotional, and certainly more objective.  And all that combines to make the content more effective.  This strategy alone won’t make your audience drop everything and do your bidding, but it definitely starts to stack the decks in your favor.

Ingrained habits are hard to break (especially selfish ones), so here’s a tip to help you jump start this approach to writing:  have a “No I Week.”  For one whole week, make a conscious effort to not use the word “I” at all.  Rephrase every single sentence to have a more objective point of view.  And don’t cheat by simply replacing “I” with “we” because that follows the letter of the law, but not the spirit.  Like so…

I am hoping you will help me as soon as possible.  OR… We are hoping you can help us as soon as possible.  OR… These answers are needed as soon as possible.

We recently had a “No I Week” challenge here in the office at Redpoint, and even we – who write for a living! – had a hard time achieving the goal.  You will get frustrated, you will feel like you’re sounding ridiculous, and there will be times when you stare at your computer screen forever just trying to reword something mundane like “I have a doctor’s appointment at 10 am tomorrow, so will be in a bit late.”  Stick with it.  By the end of the week, this extreme heightened awareness of the “I” perspective will temper your writing moving forward.  You will certainly have cause to use the word “I” in your writing, but you’ll be far more judicious in how you employ it.

Of this, you are assured by me. 

For more quick writing tips shared within redpointspeaks.com, click here.

February 24, 2011

Stop using this phrase…ASAP!

Filed under: Effective Communication, The Power of Persuasion, Writing Tips — Chris Miranda Diaz @ 10:01 am

Did you ever ask someone to do something “ASAP” and then not get what you want, when you wanted it?  Here’s why that happened:

The phrase ASAP lets people choose their own deadline.  It means “as soon as possible,” which – in their world – might be now, tomorrow, next Wednesday, or never.  Everyone has their own to-do list and method of prioritization, so the vague direction of ASAP puts the power in the recipient’s hands to judge the level of urgency.

And this is a no-no for getting people to do what we want. 

YOU keep the power, or else your own to-do list will always be at the mercy of other people’s timelines.  This doesn’t mean you can’t be flexible in your deadline…but if you don’t give one as a starting point, how will the person know where it fits in their to-do list?

There was a time when ASAP implied “immediately,” but those days are over.  We’ve abused the phrase too much for it to have any real meaning (see how we also did this to the phrase “I’m sorry”).

So, if you want to greatly increase the chance that your deadline will be met, be clear in your request and state the specific day/time you would like to see results.

Want to comment on this post?  Do it…right now, immediately, without delay, before doing anything else, this instant, before 10:30am EST on 2/24/11.  (But you can do it later too, if you want…I’m flexible.)

January 11, 2011

Yikes. This ad completely backfired.

Filed under: Marketing Strategies, Observations From the Field, The Power of Persuasion — Chris Miranda Diaz @ 7:47 am

Yikes. This ad completely backfired. 

Saw this ad (click on the image to enlarge) for the NYC Metropolitan Transit Authority on the subway last week and thought…really?  This copy was created by an ad agency and likely had to go through multiple client approvals…and no one realized how silly it makes them sound?

The wording implies…

  • All those subway issues you’ve experienced in the past due to maintenance problems…we knew about them, but we were just sitting around waiting for other things to break in that station
  • After being in existence for more than a century, we’ve finally figured out how to manage repairs
  • And now that we’ve had this long overdue epiphany, we want you to admire us for it

I was itching to get out my Sharpie and scribble on this ad:  “Dude…reality check:  that’s your job.  Don’t break your arm patting yourself on the back for it.”

There’s a lesson to be learned here about phrasing and positioning.  When you’re touting a long overdue change to your operation that you know will please your customers, don’t sabotage the message by first reminding them that you’re late to the party.  Look forward, underscore the benefits, and do not seek glory for your efforts to finally come up to scratch.  

In contrast…want to see a brilliant example of advertising?  Check out the July 31, 2010 post on redpointspeaks.com, “Less Words…More Meaning.”

November 15, 2010

The plight of the exclamation point.

Filed under: The Power of Persuasion, Writing Tips — Chris Miranda Diaz @ 2:08 pm

Poor exclamation point.  It is unmercifully abused.

As punctuation goes, the exclamation point is quite powerful.  It conveys elevated emotion that transforms a sentence from a simple statement into a passionate communication.  Case in point:

  • I am so happy.
  • I am so happy!
  • I am so happy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Or how about:

  • I am so angry.
  • I am so angry!
  • I am so angry!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The very presence of the “!” puctuates the passion behind the feeling…so why do we sometimes feel like a solitary exclamation point is insufficient?  And is this an acceptable solution to communicating the emotion behind our feelings in writing?

Professionally speaking…no.  In business communication, multiple exclamation points can come across to the reader as juvenile and a bit lazy.  Their presence says “I have not taken the time to select the rich, meaningful words that will accurately convey my emotions, so I’ll just add a whole bunch of exclamation points to compensate for the lack of feeling.”

If we are “happy!!!!!!!!!!!!!!!!!!!!!!!”…are we not ecstatic, thrilled, or elated?  And if we are “angry!!!!!!!!!!!!!!!!!!!!!!!!!!”…are we not incensed, livid, furious, or enraged?  Seriously.  Some of those words are so powerful, they don’t even require one exclamation point to communicate the strength of their sentiment.  In fact, that quiet, subtle strength can often be far more influential than adding a dozen exclamation points. 

There is certainly a time and place for multiple exclamation points.  Believe me, I’m the first one to type “Yay!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!” to a Redpoint colleague who’s just informed me that one of our clients is going to be featured in the New York Times.  It’s the perfect way to communicate my spontaneous unbridled joy.  But if I got that news from the editor of the New York Times directly?  No way.  It definitely would be something more like “I’m delighted you found (client) of interest,” or “(client) is thrilled that you are interested.”

So, when writing professionally, take a moment to choose more powerful words and give that poor little piece of punctuation a break.  It served us well when we were in junior high, but now that we’re all grown up, it’s time for us to be responsible in how we use it.

November 11, 2010

Surprise! It works (almost) every time…

Filed under: Marketing Strategies, Observations From the Field, The Power of Persuasion — Chris Miranda Diaz @ 9:04 pm

Kudos to Stan Gelber & Sons Heating & Cooling of Uniondale, NY.  Never heard of them?  Neither did I…until I got this direct mail piece from them. 

Of course, all my snail mail marketing usually goes right in the trash (sorry, if you’ve sent me any)…but this darned dog caught my eye on its journey into the wastebasket. 

I fished it right out, thinking…why is that dog wearing a hat and scarf?  Then, I actually read the entire card, front and back. 

And then I thought…damn.  They got me.  I don’t often think about heating or cooling systems…heck, I don’t even have a dog.  But this card suddenly made me wonder if my heating system is ready for the winter.

What arrested my attention was the element of surprise.   Even if you think it’s goofy, you cannot help but smile (c’mon, admit it) and be a little curious about this photo. 

The point is:  it broke through the clutter.  Five other direct mail marketing pieces went right into the trash at my house that day, but this one got fished out. 

Your lesson from this?  Before you can even begin to market to someone, you’ve got to get their attention.  And who doesn’t love a good surprise?

July 31, 2010

Less words…more meaning.

Filed under: The Power of Persuasion, Writing Tips — Chris Miranda Diaz @ 11:52 am

I recently drove past a billboard on I-95 in New England which advertised an area bank.  This is all it said:

183 Years.  0 Bailouts.

How utterly brilliant.  With those “four” words, the reader’s takeaway is…this bank is sound, fiscally responsible, trustworthy, stable, and (most importantly) my money will be safe there.  Moreover, without saying a single actual disparaging word against its competitors, it clearly states:  they suck, and we’re better than them.

Audiences have short attention spans, so when seeking to persuade them, you can use fewer words by employing meaningful ones that enrich your statements beyond their actual face value.

This strategy works with all communication types, but of course, it’s particularly vital with billboards.  Look at that entire paragraph of imagery that got planted in my mind with just a 2-second glance, stolen while whizzing by on a (blissfully) traffic-free interstate.  Granted, I was doing the speed limit (40 years.  0 Speeding Tickets.) but it would have worked even if I had been driving past at 100 miles an hour.

Of course, then the need for the bailout would have been mine.

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