the voice of reason in marketing

October 11, 2011

Take the “No I Challenge” to strengthen your writing in one week.

Filed under: Effective Communication, The Power of Persuasion, Writing Tips — Chris Miranda Diaz @ 12:37 pm

Harder than a triathalon...the "No I Week Challenge."

When it comes to communication, we humans are a selfish bunch.  As writers, we strive to get our own point across…and yet, as readers, we always want to know:  what’s in it for me

This opposition is one of the key things that make persuasive writing so difficult.  When writing, we sit down to pour out thoughts from our own perspective.  But when you get right down to it…in the world of persuasion, unless you’re the mafia, who really cares about your perspective?  Some recent examples that have crossed my desk:

In a cover letter applying for a job:  I am looking for an opportunity that will help me to grow. 

From a printer looking to sell his services:  I would like a few minutes of your time to introduce you to my company.

From an industry colleague asking for a favor:  I need this by 2pm or I can’t make my deadline.

As a reader, to all of those statements I say (affectionately)…who cares?  Have you seen the length of my to-do list lately?  Do you honestly expect me to grant your request just because YOU want it?  A more compelling reason is needed to break through my clutter and raise your request higher up in my triage pile.

To be more effective in your persuasive writing, try this:  stop using the word “I” as much as you can.  Using that word pretty much forces the communication to have a selfish perspective.   All sentences can be rewritten without it…they just need to be rephrased to adopt a different approach.  A growth opportunity like this is highly appealing.  With just a few minutes of time, you’ll learn how XYZ Company can save you money.  This is needed by 2pm or the deadline won’t be met.

Rephrasing sentences in this way takes the “you vs. me” conflict out of the equation, and infuses some third-party credibility into the content.  It’s also far less emotional, and certainly more objective.  And all that combines to make the content more effective.  This strategy alone won’t make your audience drop everything and do your bidding, but it definitely starts to stack the decks in your favor.

Ingrained habits are hard to break (especially selfish ones), so here’s a tip to help you jump start this approach to writing:  have a “No I Week.”  For one whole week, make a conscious effort to not use the word “I” at all.  Rephrase every single sentence to have a more objective point of view.  And don’t cheat by simply replacing “I” with “we” because that follows the letter of the law, but not the spirit.  Like so…

I am hoping you will help me as soon as possible.  OR… We are hoping you can help us as soon as possible.  OR… These answers are needed as soon as possible.

We recently had a “No I Week” challenge here in the office at Redpoint, and even we – who write for a living! – had a hard time achieving the goal.  You will get frustrated, you will feel like you’re sounding ridiculous, and there will be times when you stare at your computer screen forever just trying to reword something mundane like “I have a doctor’s appointment at 10 am tomorrow, so will be in a bit late.”  Stick with it.  By the end of the week, this extreme heightened awareness of the “I” perspective will temper your writing moving forward.  You will certainly have cause to use the word “I” in your writing, but you’ll be far more judicious in how you employ it.

Of this, you are assured by me. 

For more quick writing tips shared within redpointspeaks.com, click here.

April 13, 2011

Writing tips…but not donuts.

Filed under: Writing Tips — Chris Miranda Diaz @ 1:14 pm

So, after handing out donuts to all 300 people at the Vermont Travel Industry Conference during my keynote address yesterday, I feel as if I showed up to lead today’s writing workshop empty handed. 

Happily, I had a handful of Redpoint signature chocolate mice and five copies of my favorite pocket Thesaurus to hand out to all people who actively participated in the dialogue…but it still didn’t feel like enough.

So…I promised the attendees I’d post some essential writing tips and tools here this afternoon.  (And if you weren’t there with us today, you can enjoy these with my compliments.)

Here are two PDFs to download:

Self-Editing Tips

Life Cycle of Drafting a Document

You can also check out some of my favorite writing tips that have been posted on www.redpointspeaks.com by clicking here.

These may not be as tasty and exciting as donuts, but they’ll be significantly more helpful when you are trying to craft a strategic document. 

Though, I admit that a chocolate frosted donut (or 2…or 3) has helped me tackle a difficult writing project in the wee hours of the morning more than once.  So if these tips aren’t doing the trick, put them aside in favor of donuts and watch the creativity flow like frosting.

February 24, 2011

Stop using this phrase…ASAP!

Filed under: Effective Communication, The Power of Persuasion, Writing Tips — Chris Miranda Diaz @ 10:01 am

Did you ever ask someone to do something “ASAP” and then not get what you want, when you wanted it?  Here’s why that happened:

The phrase ASAP lets people choose their own deadline.  It means “as soon as possible,” which – in their world – might be now, tomorrow, next Wednesday, or never.  Everyone has their own to-do list and method of prioritization, so the vague direction of ASAP puts the power in the recipient’s hands to judge the level of urgency.

And this is a no-no for getting people to do what we want. 

YOU keep the power, or else your own to-do list will always be at the mercy of other people’s timelines.  This doesn’t mean you can’t be flexible in your deadline…but if you don’t give one as a starting point, how will the person know where it fits in their to-do list?

There was a time when ASAP implied “immediately,” but those days are over.  We’ve abused the phrase too much for it to have any real meaning (see how we also did this to the phrase “I’m sorry”).

So, if you want to greatly increase the chance that your deadline will be met, be clear in your request and state the specific day/time you would like to see results.

Want to comment on this post?  Do it…right now, immediately, without delay, before doing anything else, this instant, before 10:30am EST on 2/24/11.  (But you can do it later too, if you want…I’m flexible.)

January 24, 2011

Eight Ways to Apologize Without Saying “I’m Sorry.”

Filed under: Effective Communication, Writing Tips — Chris Miranda Diaz @ 8:16 am

The phrase “I’m sorry” is supposed to make its recipient feel better, but thanks to a lifetime of misuse, it rarely completes its mission.  Indeed, it often requires assistance to have an impact, such as repetition, further explanation, multiple exclamation points (see why this one won’t work), or even…groveling.

Somewhere along the way of evolution, the words “I’m sorry” picked up a couple of permanent connotation hitchhikers:  assumption of guilt and admittance of wrongdoing.  So when you say the words to someone, there is an implication that you are in some way responsible for the situation.

And yet, the word “sorry” is employed for a laughably wide range of circumstances, even those for which we are not to blame…from condolences over a death (I’m so sorry for your loss) to asking a speaker to repeat a sentence (Sorry…what did you say?) to the absolutely brilliant application my cab driver shouted at someone who cut us off last week (Get your sorry ass out of my lane, you @#$*!).  

The upshot?  We’ve all become desensitized to the word “sorry.”  So, when you really ARE at fault for something, its use as an apology seems trite and unrepentant.  And when you’re NOT at fault for something, its presence in your response gently paints you with a brush of culpability.

How do you win this communication war against the word’s multiple personality issue?  Stop using it.  Find other, more meaningful ways to express your feelings, and put careful thought into the appropriate response for the situation at hand.  Here are eight different phrases you can employ that express either justified remorse or peripheral acknowledgement of a situation:

  1. It’s unfortunate that…
  2. How sad for you that (this) happened…
  3. I sympathize with your situation/disappointment/frustration…
  4. What a shame that…
  5. Will you please forgive my insensitivity/error/indiscretion…
  6. I am completely at fault here, and I apologize…
  7. I am unhappy about (or I regret) the pain/inconvenience you’ve been caused
  8. This situation has filled me with regret… 

These options are merely a short list…there are many other ways you can craft a suitable response without actually using the phrase “I’m sorry.”  So the next time you’re about to use it, check back to this list to see if one of them applies, and if not, spend a few moments defining your expression’s true meaning.

As to the cab driver, we’ll leave his colorful use of the word “sorry” alone.  It’s all part of what makes a cab ride in NYC so memorably entertaining, and offers humorous inspiration for topics on www.redpointspeaks.com.  Yep, we’re selfish…sorry about that.

November 15, 2010

The plight of the exclamation point.

Filed under: The Power of Persuasion, Writing Tips — Chris Miranda Diaz @ 2:08 pm

Poor exclamation point.  It is unmercifully abused.

As punctuation goes, the exclamation point is quite powerful.  It conveys elevated emotion that transforms a sentence from a simple statement into a passionate communication.  Case in point:

  • I am so happy.
  • I am so happy!
  • I am so happy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Or how about:

  • I am so angry.
  • I am so angry!
  • I am so angry!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The very presence of the “!” puctuates the passion behind the feeling…so why do we sometimes feel like a solitary exclamation point is insufficient?  And is this an acceptable solution to communicating the emotion behind our feelings in writing?

Professionally speaking…no.  In business communication, multiple exclamation points can come across to the reader as juvenile and a bit lazy.  Their presence says “I have not taken the time to select the rich, meaningful words that will accurately convey my emotions, so I’ll just add a whole bunch of exclamation points to compensate for the lack of feeling.”

If we are “happy!!!!!!!!!!!!!!!!!!!!!!!”…are we not ecstatic, thrilled, or elated?  And if we are “angry!!!!!!!!!!!!!!!!!!!!!!!!!!”…are we not incensed, livid, furious, or enraged?  Seriously.  Some of those words are so powerful, they don’t even require one exclamation point to communicate the strength of their sentiment.  In fact, that quiet, subtle strength can often be far more influential than adding a dozen exclamation points. 

There is certainly a time and place for multiple exclamation points.  Believe me, I’m the first one to type “Yay!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!” to a Redpoint colleague who’s just informed me that one of our clients is going to be featured in the New York Times.  It’s the perfect way to communicate my spontaneous unbridled joy.  But if I got that news from the editor of the New York Times directly?  No way.  It definitely would be something more like “I’m delighted you found (client) of interest,” or “(client) is thrilled that you are interested.”

So, when writing professionally, take a moment to choose more powerful words and give that poor little piece of punctuation a break.  It served us well when we were in junior high, but now that we’re all grown up, it’s time for us to be responsible in how we use it.

August 5, 2010

Death to homophones.

Filed under: Writing Tips — Chris Miranda Diaz @ 12:06 pm

If I get one more invitation offering a “sneak peak” at something, I might just cry.  It pains me to see such a blatant spelling error that clearly made it past several pairs of eyes – from copy drafter to client to printer! – without being caught.

Come back to junior high school with me for a moment.  Remember learning about homophones?…words that sound exactly alike, but are not necessarily spelled alike, and have distinctly different meanings?

They are the mortal enemy of spell check.

Peek/peak…their/there/they’re…bear/bare…pair/pare…faze/phase… and one of my faves that people always mix up… principle/principal.  There are hundreds of these pesky homophones in the English language, and the only way to  prevent them from hijacking your otherwise-perfectly-spell-checked writing is to know the difference and proof your work.

Here’s an extensive list you can use as a cheat sheet.  http://www.all-about-spelling.com/list-of-homophones.html

Now go fourth and get your words write.

July 31, 2010

Less words…more meaning.

Filed under: The Power of Persuasion, Writing Tips — Chris Miranda Diaz @ 11:52 am

I recently drove past a billboard on I-95 in New England which advertised an area bank.  This is all it said:

183 Years.  0 Bailouts.

How utterly brilliant.  With those “four” words, the reader’s takeaway is…this bank is sound, fiscally responsible, trustworthy, stable, and (most importantly) my money will be safe there.  Moreover, without saying a single actual disparaging word against its competitors, it clearly states:  they suck, and we’re better than them.

Audiences have short attention spans, so when seeking to persuade them, you can use fewer words by employing meaningful ones that enrich your statements beyond their actual face value.

This strategy works with all communication types, but of course, it’s particularly vital with billboards.  Look at that entire paragraph of imagery that got planted in my mind with just a 2-second glance, stolen while whizzing by on a (blissfully) traffic-free interstate.  Granted, I was doing the speed limit (40 years.  0 Speeding Tickets.) but it would have worked even if I had been driving past at 100 miles an hour.

Of course, then the need for the bailout would have been mine.

July 27, 2010

Save yourself from looking silly in just 5 minutes.

Filed under: Writing Tips — Chris Miranda Diaz @ 12:53 am

Yesterday, I received a cover letter from a job applicant which quietly featured this sentence as the opening to its third paragraph:

Another couple sentences on what makes you stand out and valid for the position based on facts and experience.

Indeed.  Those sentences would have been quite useful at just that juncture in the letter.  But the transparent – and clearly inadvertant – stage direction sadly negated  their benefit.

With less than 5 minutes of proofreading, this woman might have scored an interview with me…one skim of this letter would have caught that preposterous mistake.  And had she done so, I’m sure her heart would have skipped a beat and she would have said to herself, “Good god.  Can you imagine if I had sent THAT??”

Alas, she did not proof the letter.  And now her poor judgment is forever immortalized here, after we had a good chuckle over it in the office.  Well…we sort of chuckled, as we sheepishly remembered preventable mistakes we’ve each made in the past.

No one is perfect, and mistakes will be made.  But when communicating in writing, you have the power to prevent them by resisting that almost-primal impulse to hit “send” the moment you finish putting your thoughts to paper. 

Ideally, you can focus your attention elsewhere after finishing a draft of something — even if it’s only a 4 or 5 line email! — and then come back to it with fresh eyes.  You will be amazed at the silly mistakes you can catch that way.

My motto:  better to have your heart skip a beat at the thought of ALMOST looking ridiculous, than to feel the kick in the gut that comes from actually LOOKING ridiculous.

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